🏛️ 1. Business Identity & Scope

This policy governs the operations of Anjaneya Borewells ("we", "our", or "us"), founded with 25+ years of trusted borewell drilling, compressor flushing, and geophysical groundwater exploration services based in Namakkal, Tamil Nadu, India.

This policy applies to all visitors accessing our web platform at https://anjaneyaborewells.com/, our Progressive Web Application (PWA), our Instant Borewell Cost Estimator, WhatsApp customer channels, and direct telephone inquiries.

📋 2. Information We Collect

We only collect minimal, necessary information required to compute accurate borewell depth drilling quotes and coordinate rig machinery deployment:

• Contact Credentials: Your telephone / WhatsApp number and customer name when voluntarily submitted through inquiry forms or direct call triggers.
• Geographic Location: District, taluk, or village location details (e.g. Namakkal, Salem, Erode, Karur, Tiruchirappalli) required to assess local geological rock formations and groundwater table depths.
• Borewell Drilling Parameters: Required drilling depth (e.g. 300 to 2200 ft), casing pipe diameter (4½" / 6½"), and motor installation preferences specified within our cost estimator tool.
• Technical Session Diagnostics: Basic anonymous session analytics (browser type, device type, anonymized IP address) collected solely to prevent spam and monitor website uptime.

⚙️ 3. How We Use Your Information

Any information collected is strictly utilized for genuine operational purposes:

• To calculate customized borewell drilling estimates, casing pipe requirements, and water yield assessments.
• To contact you directly via Phone or WhatsApp with formal quotations, site inspection schedules, and rig availability.
• To dispatch advanced hydraulic sensor drilling rigs and expert groundwater survey geologists to your agricultural farm, industrial complex, or residential property.
• To provide continuous post-drilling submersible pump support, yield testing, and borewell cleaning services.

⚖️ 4. Compliance with Indian DPDP Act 2023 & IT Act

In compliance with India's Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000 (and Amendment Rules):

• Consent-Driven: Personal contact information is processed only when explicitly submitted by you for receiving borehole service quotations.
• Right to Withdraw & Erasure: You possess the absolute right to request immediate deletion or rectification of your contact information from our customer databases at any time.
• Data Retention: Quotation records and inquiry logs are stored strictly for operational customer service records and are purged periodically.

🍪 5. Cookies & Browser Storage

Our website utilizes lightweight client-side localStorage solely to save your active cost estimation configurations (e.g. selected depth, casing type, location) so you don't lose your calculation when refreshing the page.

We do not deploy invasive third-party cross-site tracking cookies. You may disable cookies or clear your browser cache at any time without impacting your ability to browse our services or call us directly.

📝 6. Terms of Service & Quotation Estimates

When utilizing our online cost estimator or requesting borewell quotes:

• Indicative Pricing: Online calculator quotes are based on standard prevailing market rates for diesel, drilling bits, and PVC/MS casing pipes. Exact figures may adjust based on actual rock hardness, depth of blue rock layers, boulder zones, and casing feet required at the actual site.
• Groundwater Presence: While our advanced geophysical surveying technology delivers industry-leading accuracy in spotting water veins, subterranean hydrology is a natural geological phenomenon, and final subterranean yield is confirmed upon drill bit penetration.
• Safety & Clearance: Customers are requested to ensure safe overhead clearance for high-power compressor rig boom trucks (minimum 14–16 ft vertical clearance) and free access to the drilling site.

📞 7. Grievance Redressal & Contact Officer

For any privacy questions, data modification requests, or service inquiries, you can reach out directly to our official grievance and operational coordinator: